🕹️ How to build your dialplan?

Your dialplan defines what happens when someone calls your phone number — it’s the logic behind your inbound call routing. From directing callers to the right department 🎯, playing welcome messages 🎵, or setting up time-based rules 🕒, the dialplan ensures every call reaches the right place efficiently.

In this guide, you’ll learn how to design and structure your inbound call flows step by step. Whether you’re creating a simple route to one extension or a complete IVR menu, these examples and best practices will help you get started.

🧭 What’s Inside

• 📚 Basic Principles: Learn how inbound call routing works and how to plan your structure.

• 🧩 Example Dialplans: See ready-to-use inbound routing examples you can adapt to your setup.