📊 Reports

The Reports section on the platform provides valuable insights into your 📞 availability and call activity.
In this guide, we’ll show you how to use different 🔍 filters to analyze your data effectively.

The report offers a complete overview of all 📥 incoming and 📤 outgoing calls.
When you expand a record, you can see all the 📋 events that occurred during that specific call, such as:

• ☎️ Which option the caller selected in the IVR menu

• 📱 Which devices rang during the call

• 🏷️ Which prefix was sent

• 🙋‍♂️ Who answered the call

• 👋 Who ended the call

You can also view:

• 💬 Voicemails that were recorded

• 🎧 Call recordings, which can be played back directly within the report

This gives you a clear, detailed view of all call activity and helps you better understand your team’s communication flow.