🔁 Transfer App

The Transfer App allows you to forward an incoming call to an internal or external number.
Within your dial plan, simply drag and drop the app to the desired position in the call flow.
Once placed, you can configure the following settings:

☎️ Transfer to Internal or External Number

Click the dropdown arrow to select an internal device or another dial plan.
To transfer a call to an external number (e.g., a mobile phone), enter the destination number directly in the input field.

🔄 Call Flow

Specify whether the call should follow the user’s personal dial plan or the main route when unanswered.
This option is available only for internal transfers and is enabled by default.

⏱️ Timeout

Set the ring duration in seconds.
This option is available only when the call follows the main route.

👁️ Caller ID Display

For external transfers, you can choose what appears on the recipient’s display:

• The company’s phone number

• Or the original caller’s number (default)

For internal transfers, the caller’s number is always displayed and cannot be changed.

🏷️ Label

Add a label or description for the transfer.
This name will appear in your dial plan, helping you easily identify where the call is being forwarded.